Terms & Conditions

Last updated: March 19, 2026

These Terms and Conditions ("Terms") govern your use of LeadLock AI's services and website. By engaging our services or accessing our website, you agree to be bound by these Terms.

1. Services

LeadLock AI provides done-for-you automated lead follow-up and reactivation services for local service businesses. Services include automated SMS and email sequences, lead tracking, and warm lead notifications sent on behalf of the client ("Client").

2. Client Responsibilities and SMS Compliance

By using LeadLock AI's messaging services, you (the Client) represent and warrant that:

You have obtained proper prior express written consent from all individuals whose contact information you provide to us for SMS outreach, in compliance with the Telephone Consumer Protection Act (TCPA)
All leads submitted to LeadLock AI have previously expressed interest in your business through a form fill, quote request, or similar inquiry
You will not submit contact information for individuals who have previously opted out, requested to be placed on a Do Not Contact list, or revoked consent
You will maintain records of consent for all leads submitted
You will comply with all applicable federal, state, and local laws governing SMS marketing and communications, including but not limited to the TCPA, CAN-SPAM Act, and applicable state laws

LeadLock AI operates its SMS infrastructure through Twilio and all messaging is conducted in compliance with Twilio's Acceptable Use Policy and Messaging Policy. Clients who violate SMS compliance requirements may have their service suspended immediately.

3. Opt-Out Handling

LeadLock AI automatically processes opt-out requests. Any lead who replies STOP to any message will be immediately removed from all active sequences. Clients must not re-enroll opted-out contacts without fresh consent.

4. Payment Terms

Services are billed monthly in advance starting at $350/month for the Starter plan
No long-term contracts are required
You may cancel at any time with 7 days written notice before your next billing date
No refunds are issued for partial months or unused service periods
Pricing is subject to change with 30 days notice

5. Setup and Onboarding

LeadLock AI targets a go-live timeline of under 5 business days from signed agreement and receipt of required lead data. Actual timelines may vary based on data completeness and client responsiveness.

6. Results Disclaimer

LeadLock AI does not guarantee specific revenue outcomes, booking rates, or lead reactivation rates. All estimates provided on our website or in sales materials are based on typical client results and may vary significantly based on industry, lead quality, geographic market, response speed, and other factors.

7. Data Ownership

All lead data you provide remains your property. LeadLock AI will not use your lead data for any purpose other than operating your service. Upon termination of services, your data will be returned or deleted per your written request within 30 days.

8. Intellectual Property

All content, branding, and technology associated with LeadLock AI is the exclusive property of LeadLock AI. Clients may not reproduce, resell, or redistribute our systems, templates, or methodologies without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, LeadLock AI's total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount paid by you in the 3 months preceding the claim. LeadLock AI is not liable for indirect, incidental, or consequential damages.

10. Indemnification

You agree to indemnify and hold LeadLock AI harmless from any claims, losses, or damages arising from your breach of these Terms, your violation of applicable law, or your misuse of our services.

11. Termination

Either party may terminate services with 7 days written notice. LeadLock AI reserves the right to terminate services immediately for violations of SMS compliance requirements or these Terms.

12. Governing Law

These Terms shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles. Disputes shall be resolved in the courts of Mecklenburg County, North Carolina.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact

LeadLock AI
Charlotte, NC
Email: jake@leadlockai.com